Why does a small appliance leak cause such a large loss?
Appliance leaks run for a long time before they are noticed, and the water runs along the floor and into the structure behind the cabinet. The visible puddle is only a fraction of the water that has moved, so the damage is often larger than it looks.
A washer that leaks during a cycle sends water across the floor and under the base of the nearby cabinets. Once the water has reached the subfloor, it can keep the wood damp for days, and the moisture moves into the wall behind the machine.
A dishwasher or an ice-maker line can run slowly for weeks. The water collects under the floor covering and in the cavity behind the cabinet, where it causes soft spots and stains long before anyone sees a problem.
Should I replace the appliance or the hose myself?
A hose or a simple connection can often be replaced by the homeowner, but a dishwasher, washer or refrigerator that has leaked should be checked by a qualified repair person before it is run again. The restoration crew removes the water and dries the space, but it does not repair the appliance.
A homeowner who replaces a hose should shut off the supply first and check the new connection for leaks before running a full cycle. Keep a dry towel or a catch pan under the connection for the first few runs.
Electrical parts in an appliance that has been wet should be checked by a qualified person. The crew reports the condition of the connection it saw, so the repair person has a clear starting point.
Will the flooring and cabinets need to come out?
Some flooring and cabinet bases can be dried and kept, while others cannot. Solid flooring over a dry subfloor may be kept, but cabinet base boards and flooring over a wet subfloor often cannot be saved. The crew lifts the surface where readings are high and records what it would keep.
The decision is made from the readings, not from how the surface looks. A floor that appears dry at the top may hold water in the subfloor, and a cabinet base that looks sound may have swollen from the inside.
Where a cabinet or floor is removed, the crew records the material, the readings and the reason. The homeowner can see the decision and ask questions before anything is replaced.
How does the crew check the wall behind an appliance?
The crew measures the wall behind the appliance at the floor, mid-height and the top of the baseboard, then opens a small area if readings stay high. Water can run down the back of the wall and collect at the bottom plate, which is where the readings matter most.
A wall that appears dry on the surface can still read wet at the bottom plate and the sill. The crew takes readings at several heights and across the width of the wall, so a damp spot at the edge of the appliance is not missed.
The openings are small and recorded. The homeowner can see where the wall was opened, what was found and when the readings fell to the dry level.
What moves the cost of appliance leak damage up or down?
The size of the area wet, the number of cabinets and flooring surfaces involved, how long the leak ran, and how much of the wall must be opened move the cost most. The appliance repair is separate. The price is explained and approved before work starts, and no figure is given here.
A leak that is caught after one cycle and stays on a single tile floor is a short job. A leak that has run under a cabinet run and into an adjoining room takes longer, because each surface must be measured and dried.
The repair of the appliance and the replacement of any cabinet or flooring are priced by the trade that does them. The restoration estimate covers the water removal, the drying and the report, and it is given after the crew has seen the room.